FAQ & Support
Ready-made logos: ownership, files, delivery, payment and support.
FAQ
Logo purchases
What do I get when I buy a logo?
Logos are buyout only: each ready-made logo is sold once, with full copyright transfer, then removed from the store. You receive the logo files and a signed copyright assignment agreement (PDF) in your name.
Is the logo exclusive? Who owns it?
Yes. After full payment the copyright (all economic rights) passes to you exclusively, worldwide and perpetually. It is never sold again and is delisted from this shop right away and from any other platform within 7 days.
You may use, modify, rename, resell and license it, and register it as your trademark in your name. The designer keeps only the moral right to be named and agrees not to assert it against your changes or non-attribution, and may show non-downloadable images of the logo in a portfolio, without offering it for sale.
Which files and formats are included?
AI (Illustrator, PDF-compatible), EPS, SVG, vector PDF and transparent PNG at 1000 px and 3000 px, plus the signed agreement (PDF) listing each file with its SHA-256 checksum. If a logo uses transparency or effects that EPS can’t hold as vectors, EPS is left out and the logo’s page lists the exact formats.
Can I change the logo?
Yes. Once you own it you can edit colors, shapes, wording and the name, or have another designer adapt it. Want us to make changes or design a custom logo? Email [email protected] with a short brief and we’ll reply with a quote.
Delivery & downloads
How and when do I get my files?
Right after payment you are sent to a thank-you page, and a delivery email from Cexagon Shop <[email protected]> arrives, usually within minutes, with links to your logo files and the agreement.
How long do download links work?
Logo download links work for 7 days. Download and back up your files soon after purchase.
The email didn’t arrive
Check Spam/Junk or Promotions for an email from [email protected] and mark it “Not spam”. Make sure the address you entered at checkout is correct. Still nothing? Email [email protected] with the order number from your Lemon Squeezy receipt.
My link expired or I lost my files
Reply to the delivery email or email [email protected] with your order number and we’ll send a fresh download link. Your ownership is not affected.
Payment & invoices
Payment methods and currency
Card, Apple Pay and PayPal via Lemon Squeezy, no account needed. Prices are in USD; your bank may convert to your currency.
Invoices, VAT and sales tax
Payments are processed by Lemon Squeezy as merchant of record: they calculate any applicable VAT or sales tax at checkout and email your receipt. Need an invoice with your company details? Email [email protected] with your order number.
Logo support
Email [email protected]. Include your order number if you have one.